According to a recent consumer survey, America’s consumers ranked four of the largest pay-TV providers among some of the nation’s worst companies. Why has the American consumer turned its back on an industry that prides itself in delivering some of the most robust consumer services—video, voice and Internet—and has helped coin the 21st Century as the digital age? Well, in the words of that 1984 song from Hall & Oates, maybe they are just “Out of touch.”
