Consumer Reports: Cord Cutting Continues, Fueled By High Cable Pricing

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When Consumer Reports asked its members for feedback on their pay TV, home internet, and bundled plans, most companies got poor marks for value and many for customer service.


A good percentage of people said they were thinking of canceling their pay TV contracts with their cable or satellite company, and acknowledged frustration with everything from unexpected fees to rates that suddenly spike after their promotional period ends.

But, a couple of bright spots emerged from the survey of more than 108,000 Consumer Reports members.

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