Cox sees lowest customer churn in its history


Cox Communications announced its bundle of video, Internet and telephone services is continuing to improve customer satisfaction and reduce customer defection even in the face of increasing competition. Total customer churn for the second quarter was 2.5%, the lowest in the company’s history. At the close of the quarter, Cox increased total residential customer relationships by 2% versus the same quarter in 2006; more than 60% of customers subscribed to more than one service, and more than 28% of customers were fully bundled with all three services.

Key metrics for the quarter:

5.91 million total residential customer relationships; 2.0% growth
3.6 million bundled customers; 11.9% growth
2.2 million telephone subscribers; 20.2% growth
3.5 million high-speed Internet subscribers; 13.7% growth
2.96 million digital cable subscribers; 11.9% growth
5.42 million basic video subscribers; 0.4% growth
494,000 "non-video" residential customers; 22% growth