Satellite TV company DirecTV announced today that it has reached agreements with state Attorneys General in all 50 states regarding the company’s advertising, customer service, and third-party retailer policies for its US-based residential operations.
Ohio Attorney General Richard Cordray announced that DirecTV will pay a total of $13.25 million to the various states to settle consumer fraud complaints. As part of the settlement, DirecTV agreed to fully disclose prices and terms to consumers, tell consumers if they are required to pay for sports packages and tell consumers when they are entering into a contract.
“DirecTV has worked hand-in-hand with the Attorneys General to formalize many of the customer improvements we have made over the past few years and are pleased to have come to this agreement,” said company CEO Mike White. “DirecTV is committed to always operating with the highest standards of integrity and will move forward with continued dedication to providing the best video experience possible for our customers,” he added.
According to DirecTV the agreements formalize many of the improved advertising, customer service, and third-party retailer policies and practices that the company had already implemented.