Viacom has unveiled findings from multi-country research on the interplay between TV and social media, looking at why viewers engage in TV-related activities on social media. The study helped also developed a list of social media’s “deadly sins.”
“When Networks Network: TV Gets Social” uncovered three key types of motivations leading fans to engage in TV-related social media activities: Functional, Communal and Playful.
The study involved social media diaries in the U.S., as well as online communities in the U.S., U.K. and Germany. International online surveys were conducted in the U.S., U.K., Germany, Brazil and Russia with more than 5,000 Viacom viewers ages 13-49 who use two or more social media platforms on at least a weekly basis.
“Our objective with this research was not only to understand what drives our audiences to social media, but also to see how their social media activity impacts viewing behaviors,” said Colleen Fahey Rush, EVP and Chief Research Officer, Viacom Media Networks. “At Viacom, we’re focused on creating social experiences that continue the conversation off-screen and deepen the relationships between our fans and their favorite shows and characters.”
Viewers engage in an average of 10 TV-related activities on social media platforms on a weekly basis, including: interacting with friends and fans (72%); following/liking a TV show (57%); sharing or recommending (61%); watching full clips and trailers (61%); searching for info and show schedules (66%); and gaming or signing up for freebies (49%). Out of 24 social media activities tracked, three distinct types of motivations for TV-related social media use emerged: Functional (searching for show schedules, news, exclusives); Communal (personal branding, connecting with others); and Playful (gaming, entering contests).
Of the countries included in the study, Viacom found that viewers in Brazil embrace TV-related social media activities the most frequently, while those in Germany are the least likely to do so.
1. Functional: Information Above All: Function trumps all other motivating factors, including socializing, when it comes to TV-related social media use. This is true of all the countries in the study, with viewers in Germany leaning the most towards the functional motivations. Viewers are more interested in the experiences and content offered by networks and TV shows than communicating with others on social media. They use social media sites to:
-stay informed about air dates and times (44%);
-keep up with the latest show news (45%); and
-access exclusive show info (37%), video (36%) and plot clues (36%).
Functional motives are stronger for teens and young adults. Viewers 13-17 are most likely to use social media to search for show schedules and exclusive videos, while those between the ages of 18 and 24 are most likely to search for the latest show news and to access spoilers.
2. Communal: The Value of a Facebook ‘Like’ or a Twitter ‘Follower’
Communal factors are the second most common reason for engaging in TV-related social media use. Viewers reported using social media to brand themselves and share taste (34%); to connect with the show (28%); and to connect with other fans (28%).
One way viewers satisfy their Communal motivation is by “liking” a show on Facebook or “following” on Twitter. Viacom’s research has uncovered the long-questioned value of such Facebook “likes” or Twitter “follows” when it comes to TV. After “liking” or “following” a show, viewers were a full 75% more likely to watch that show. Viewers also watch more in an average of three different ways (live, stream, reruns), and engage more with TV shows and channels on digital platforms:
-41% access its social media more
-39% visit show/channel site more often
-27% are more likely download related apps
“Liking” or “following” also satisfies functional motivations by providing show schedules and updates.
3. Playful: Social TV Games Matter
Third, playful experiences drive TV-related social media activities, including playing for rewards (24% to get freebies or enter contests) or playing games (25% games; 24% quizzes/polls).
-Over 30% play TV show-related social media games on a weekly basis.
-Of the social gamers who watch a TV show and play the related game, about 75% play off-season.
-TV-related gaming is a persistent touch-point and a way to connect year-round with viewers.
Social media games help drive viewership, with around 30% of respondents having gamed before ever watching a show. About half reported watching a show more due to the show’s social media game. Game shows, comedy and reality shows come in as the top genres for gaming.
Social media ranked third (39%) as a source of show discovery, behind promos (54%) and word of mouth (50%). The exception is Brazil, where social media ranked even higher as a source of show discovery, second only to TV promos.
The research revealed that social media-fueled show discovery uniquely and positively impacts live tune-in, with viewers significantly more likely to watch a show premiere on live TV when that show is discovered via social media.
-70% are likely to watch the live debut of a show that was discovered on social media, versus 48% live if it was discovered elsewhere.
-41% are likely to watch a show live past its first season if the show was discovered on social media, versus 28% live if it was discovered elsewhere. Drivers of live tune-in from social media include Facebook friend’s comment, a show’s post, or a friend “liking” the show.