Survey Says: Customer Service Wins MVPD Subscribers


There is some good news for broadcast and cable TV industry C-Suiters still obsessed with finding ways to curb that so-called “cord cutting.”

Customer satisfaction of residential wireline companies is on the rise, according to a new survey conducted by J.D. Power.

Here’s the bad news: The top service providers, according to J.D. Power, aren’t MVPDs but DBS providers.

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