The Federal Communications Commission now has a consumer help center. And watch out! One of the things it will do is make it easier for the average citizen to lodge a complaint.
The FCC explained, “The consumer help center is part of the FCC’s broader efforts to reform its processes to better serve the public. By quickly and efficiently managing consumer complaints, the FCC will help protect consumers and give them a greater voice in its policy initiatives to improve communications services for all.”
From the FCC, the highlights of the program:
* Streamlined, user-friendly complaint filing system
* Ready access to helpful information that will empower consumers to resolve some problems on their own
* Better communications between consumers and FCC consumer representatives
* Ability for consumers to monitor complaints, 24 hours a day, 7 days a week
* Faster delivery of complaints to service providers, enabling them to respond to consumers sooner
“One of the things it will do is make it easier for the average citizen to lodge a complaint.”
Bunk. I have been getting calls from scammers going by the moniker “Cardholder Services” at least 3 times a week and had repeatedly asked them to stop calling but the don’t so, I filed a complaint every time they called. I have worked with the new complaint site, and it is neither as easy or as intuitive as what it replaced.
Comments are closed.