Here’s A Product Promising Pro Live Captioning and Auto Captioning Failover


Video accessibility provider 3Play Media has brought to market Live Professional Captioning, a product release that offers users what it says is the first captioning platform to offer professional captioning by a human with auto captioning failover.

The new platform is the first major technology innovation in the live captioning market in years and revitalizes the industry, which 3Play believes “has historically been reliant on expensive and manual, outdated processes.”

Live video has been increasing in popularity over the last five years, but usage exploded during the pandemic. According to 3Play Media’s most recent State of Captioning survey, 60% of respondents are captioning live video and nearly half are producing up to 1,000 hours of live streaming video annually.

“The need for live captioning has exploded since the Covid-19 pandemic, and we’re not seeing it slow down,” said Josh Miller, co-CEO and co-founder of 3Play Media. “However, companies have had to choose between live automatic captions, which don’t provide the accuracy necessary for accessibility or a quality user experience, and traditional human-produced live captioning, which is historically manual and expensive but provides better accuracy. Our solution is the first to provide the best of both worlds for viewers and publishers – modern, platform-based technology with high accuracy and reliability.”

Chris Antunes, co-CEO and co-founder of 3Play Media, added, “Our new live captioning platform creates captions powered by a trained voice writer and a proprietary web-based tool developed by 3Play Media to accurately recognize a trained voice writer’s speech and produce consistently accurate and reliable captions at scale. When we consider 3Play Media’s proven approach to unsupervised captioner training that requires just a laptop and a microphone, paired with self-service customer event management, we see a solution that redefines live captioning.”

How does the Live Professional Captioning failover functionality work? If a captioner loses connectivity, internet, or power, the 3Play Media auto caption failover will take over within seconds and fail back immediately when the captioner reconnects.

Automation plays a key role in scheduling, too. 3Play Media’s web-based scheduling interface integrates with video and conferencing platforms, including Brightcove, YouTube, and Zoom, and offers RTMP captioning for over 30 different platforms. An overview dashboard helps users manage all live captioning events in one location and see the status of upcoming and in progress events. The scheduler also provides the user with key information pre-event, such as when the event has been matched to a captioner, when the captioner has checked in for an event and, during the event, general transparency around stream and caption status. API event scheduling enables customers to integrate and manage event scheduling in their business systems. Most caption vendors are still scheduling over email and using spreadsheets, which provides little to no visibility into the process or flexibility for content owners.

For more information on Live Professional Captioning, visit