The Montgomery County Gazette reports the suburban DC county that includes Bethesda, Rockville and Potomac, has charged Comcast 12,000 so far this year for violating customer service standards in the required in the franchise agreement. The county has charged Comcast 74,000 since last January for franchise violations.
“We take customer service very seriously here in Montgomery County,” said County Executive Isiah Leggett in a statement. Leggett recently proposed the county council approve a fourth cable television franchise from Cavalier to compete with Comcast, RCN and Verizon.
‘‘One way to ensure good customer service is to give cable TV customers choices,” he said. Since June 2006, the county has fined Comcast each quarter with progressively larger fines, the county said.